1/18/2013

I Heart ING & RRSP Season

Posted by with 7 comments | in
There have been times, where I have been frustrated with ING, but by and large, I have been very happy since we switched to Thrive back in January, 2011.  These last two weeks have been no different.  I was fortunate enough to be chosen to be part of the trial of their cheque in feature which allows me to deposit cheques by taking pictures with an iPhone app - a really cool feature!

Over Christmas this was especially handy.  Not only did we receive gifts to be deposited but we also were paid back for shopping for others using cheques - so in my very small town of 3,800 people - I could still get all the banking done that I needed.

Once we got back from the holidays I realized that there was a bit of a snafu.  Several of my cheques had been deposited twice...once when I submitted the photo, and then again once they received the original in the mail - whoops.  One of them was even deposited three times!

Well, ING got it sorted out and I can only imagine audited the rest of the beta users to make sure it hadn't happened with them too.

That was all over the last few weeks - when I checked today I noticed I had a hold on $250 (the value of one of my deposits). I have good history with ING (no holds up to $5,000) - so called in.  It had to do with the other snafu, but not only did the representative I spoke to get it corrected, he told me he would follow up with the Rep who put the hold so they could both learn from it.  Wowza!  Good customer service!

Picture Credit:  http://money.ca.msn.com/rrsp/
Finally, when I was getting off the call, the Rep let me know about an RRSP promotion they have on right now.  At every other financial institution I bank with, I always feel like they are trying to sell me something - but not in this case.  I was receiving 1.35% on my RRSP account - and now, for the next 90 days, will received 2.5%!  It's not a lot, but it's a lot more than it was - and I didn't have to do any work to get it!

As most of you know, Jordan and I contribute regularly to RRSPs rather then at the end of the year - so this is really the only thing we'll be doing this RRSP season.

7 comments:

  1. Canadian Saver18 January 2013 at 06:35

    I've always been 100% happy with ING... have banked with them for close to 10 years now (since 2003 I think!). I love Thrive too.

    I moved a chunk of my TFSA to 90 day GICs too,as well as a bit of my RRSPs. Too bad the rate is only for 90 days though. I was lucky enough to get a 4% GIC with them a year and a half ago, that was a great rate!

    ReplyDelete
    Replies
    1. Jessie18 January 2013 at 07:19

      It is a shame it's only for 90 days - but it's better then nothing :) It'll be a few years yet before interest rates come back to that place.

      Delete
  2. Anonymous18 January 2013 at 07:39

    Thanks for the post Jesse! We heart you too.

    Rashel
    ING DIRECT Canada
    Social Media Team

    ReplyDelete
  3. Rafiki18 January 2013 at 11:36

    I love great customer service. I wish ING would come to the Caribbean and more specifically Barbados.

    ReplyDelete
  4. Hawaii Planner18 January 2013 at 15:45

    That's awesome customer service! I haven't banked with ING, as they don't have a phone app for check cashing, but maybe one day!

    ReplyDelete
    Replies
    1. Jessie21 January 2013 at 09:22

      They are trialing one right now with iPhone Users - it's great!

      Delete

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